Ignite Power will Elevate Customer Experience in Gensan, Sarangani and South Cotabato

Adulting is difficult (or does it have to be?) 

Ganito ba talaga ang adulting? Mahal na nga ang kuryente, hassle pa magbayad?

Sobrang saya ko nung natanggap ko ang unang electric bill! Parang naging validation siya na eto na talaga, I'm an adult who pays his own bills.

To complete the experience, I tried paying my electric bill sa opisina mismo ng current electricity distributor namin sa bahay, pero mas nastress pa ako sa haba ng pila, masikip at mainit na facility, kesa sa bill ng kuryente ko mismo.

Ganito pala ang naeexperience ng mga nauna pa sa akin? Paano nila ito natiis?

Pwede pa kayang mabago 'to?

MORE Power Customer Service Office inside Hotel del Rio in Molo, Iloilo

Sa amin lang ba ganito?

Napaisip tuloy ako, ganito rin ba sa iba? Magbabayad ka na lang, papahirapan mo pa sarili mo.

Don't get me wrong, I also tried paying through online before nung electric bill pa sa bahay pa ng parents ko, but the problem is, hindi naman pumasok ang payment kahit early pa kaming nagbayad, kaya never na naming tinry ulit at baka mas lumala pa ang problema.

Recently, I've been to Iloilo city at napuntahan ko ang Modern Customer Care Center ng MORE Power, ang distributor ng kuryente nila doon, at doon ko nakita ang malaking difference:

Organized flow with digital queuing systems

• Fully air-conditioned, clean, and spacious offices 

• Digital queueing systems for organized service flow 

• Priority lanes for PWDs, senior citizens, and pregnant women 

 • Safe, non-congested environments with proper spacing

Spacious, air-conditioned and uncongested waiting area at MORE Power Customer Service Office

Aside from that, mas pinadali na rin nila ang pag-apply ng connection. Kung sa amin sa Polomolok ay marami pa kaming inasikaso para lang magpakabit ng kuryente, sa kanila ay one-stop shop na.

 

One stop shop connection applications in coordination with OBO & ERC

• One-stop shop for new connection applications 

• On-site coordination with the Office of the Building Official (OBO) for permits and certifications 

 • Presence of the Energy Regulatory Commission (ERC) for solar net-metering clearances

 

Meron na rin silang digital app na user-friendly, modern at connected sa maraming e-wallets at payment platform, pero mas gugustohin mo pa rin magbayan onsite dahil sa serbisyo nila para sa customers gaya ng:

• Complimentary coffee and bread for waiting customers 

• Friendly, professional staff delivering service with a smile 

• Strong stance against fixers, bribery, and shortcuts—integrity is non-negotiable

 

Nagawa na ng sister companies ng Ignite Power sa Iloilo, Negros at Bohol. Magagawa din nila ito sa South Cotabato, Sarangani at General Santos City. Lets Support the Ignite Power's Joint Venture with SOCOTECO II!